Our Service to You

When you choose to rent a home from Quay Living, we make every effort to ensure the process is as smooth and hassle-free as possible. We take the trouble to understand your precise requirements, and these will be matched as closely as possible with rental properties on our books. We will forward details of those properties for your perusal.

  • We undertake accompanied viewings 6 days a week, at times to suit you.
  • Once you have identified the property that best suits your criteria and the letting has been agreed in principle, we will ask you to complete a Tenant’s Application Form. This requests the information we will require in order to process your new tenancy. We will need proof of residence and ID from you, typically a passport or photo driving licence and a utility bill. We may also require from foreign nationals further documentation to establish their right to rent a property and to work in the UK.
  • We will ask you to pay the Reservation Fee to secure the property. That fee will vary dependent on your personal circumstances, but as a general rule the charge will be £420 (£350 + Vat) for the first applicant, plus £90 (£75 + Vat) for each subsequent person who will be party to the tenancy agreement. For full details, please contact our office.
  • The Reservation Fee secures the property for you and covers our charges for undertaking credit checks, Right ot Rent checks, applying for and processing employers’, current landlord and personal references, and drawing up two copies of the tenancy agreement. It also includes the cost of your inventory check-out at the lease end.
  • Please note that this Fee is only returnable to you in the event that the landlord unilaterally decides to withdraw from the transaction for reasons unrelated to your application, references or circumstances.
  • If your credit checks or references prove unsatisfactory the fee will not be returned to you, as our work will already have been undertaken. If you have any reason to suspect that there may be a problem with your application, do please discuss it with us at the outset to see how we might be able to assist.
  • Once the referencing process is complete, we will agree a mutually convenient time on the agreed commencement date for you to move in. We will then arrange for the in-going inventory to be undertaken and for you to attend our offices to sign the lease agreement.
  • On the day of your move, and before we can release the keys, we will require the first month’s rent, the Security Deposit and our fees to have been paid in cleared funds. You will be asked to set up a bank standing order for subsequent rental payments.
  • Your Security Deposit will be 1.5x the monthly rent. Once received, we place it with the Deposit Protection Service, as required by law.
  • On the day of completion, we will hand over one set of keys per tenant and the tenants’ information pack, which will usually include;

    • Your lease, signed by both parties;
    • A copy of the Energy Performance Certificate;
    • The Gas Safety Certificate
    • Electrical Hardwire Certificate (if appropriate)
    • Portable Appliance Test Certificate (where required)
    • Contact details for emergencies
    • Details of where to find manuals and instructions for boilers, ovens and other equipment
    • The Inventory, containing utility meter readings
  • The inventory should be read carefully. If there are any items of disrepair or items on the inventory you cannot locate, be sure to make note on the document. Once you have satisfied yourself that the inventory is accurate, you should initial each page and sign it at the end. Make sure the document is returned to us within 7 days, as it will form the basis of the outgoing inventory when you leave.
  • You will ordinarily be responsible for all utility bills and council tax. You will need to ensure that these are put into your own name. We write to utility providers shortly after your occupation to advise them of the commencement of your tenancy, the meter reading at that date and request bills are amended to your name.
  • We recommend that you take out insurance to cover your own possessions, and accidental damage to landlord’s fixtures and fittings.
  • Complaints Handling Procedure – We have a clearly set-out process for dealing with complaints. Should you wish to receive further details, a copy is available in our office on request.

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