Quay Living is Regulated by the Royal Institution of Chartered Surveyors (RICS). It is a member of the National Association of Estate Agents (NAEA) and the National Association of Letting Agents (ARLA) and abides by the regulations of each.
Quay is registered with the Ombudsman Service; Property. In the unlikely event that a complaint cannot be satisfactorily resolved through our complaints handling procedure then the Ombudsman Service offers impartial third-party resolution to which our firm is obliged to comply.
The National Association of Estate Agents (NAEA)
The National Association of Estate Agents (NAEA) is the UK's leading professional body for estate agency. Its members practise across all aspects of property both in the UK and overseas, including residential and commercial sales and lettings, property management, business transfer, auctioneering and land. The Association was established with the goal of upholding good practice and high professional standards in the UK. Today, its key roles include providing help and guidance for property professionals across a broad spectrum of disciplines, while continually campaigning to make the property market more efficient and user-friendly for the home buying and selling public.The National Association of Estate Agents (NAEA)
Association of Residential Letting Agents
The Association of Residential Letting Agents is the UK's foremost professional body for letting agents. Its members are professionals working at all levels of letting agency, from business owners to office employees. ARLA was formed in 1981 as the professional and regulatory body for letting agents in the UK. It was recognised that the requirements of the residential lettings market were so detailed and specific that a separate organisation was required to promote standards in this important and growing sector of the property market.Association of Residential Letting Agents
Royal Institution of Chartered Surveyors (RICS)
The Royal Institution of Chartered Surveyors (RICS) is the world's leading professional body for qualifications and standards in land, property and construction. As people, governments, banks and commercial organisations continue to demand more assurance of certified standards and ethics, attaining RICS status is the recognised mark of property professionalism.Royal Institution of Chartered Surveyors (RICS)
Ombudsman Services; Property
We are proud to be members of the Ombudsman Services: Property, set up to sort out complaints about Chartered Surveying firms, surveyors, estate agents, residential managing agents and other property professionals from consumers using their services. Originally set up to handle complaints about members of the Royal Institution of Chartered Surveyors (RICS) and until April 2010 the scheme was called the Surveyors Ombudsman Service. The Ombudsman Services: Property is approved by the Office of Fair Trading (OFT) as an estate agent redress scheme. The Ombudsman Services: Property is free and independent to use. It considers complaints fairly and listens to both sides and look at the facts.Ombudsman Services; Property