Helen Challis MARLA
Started her career with the National Federation of Roofing Contractors, before moving into property agency with London firm GL Hearn. She left to join start-up firm Burleigh Estates in 1996 before joining the property team of international wealth manager Stenham Plc in 1999. During that time, she was responsible for the active management of syndicated residential and commercial investments in and around London. Helen left to start a family in 2002, and the family moved to Poole in 2003. In 2006, Helen identified a gap in the local market for a high-quality holiday letting agency and started Quay Holidays in 2006. Quay Living, for sales and residential lettings in Poole, was established in 2010 and the two businesses have since grown to become a major force in the local property market.
Helen enjoys her local roles as a director of the Poole Business Improvement District, a board member of Poole Tourism, and a member of Poole Old Town Conservation Group.
Duncan Challis BSc (Hons) MRICS
Started his career in estate agency in Harrogate, North Yorkshire whilst following a four year degree course in Urban Land Economics at Sheffield Hallam University. After graduation, he went on to qualify as a Chartered Surveyor in 1990. Work with two major London-based property companies followed before he established a new vehicle in 1996, successfully developing a portfolio of predominantly leisure and residential property. He sold out in 2008, and shortly after joined his wife Helen, building Quay Holidays and Quay Living in Poole. The family live in Poole Old Town.
Duncan is a trustee of local neighbourhood planning forum, Poole Quays Forum, and has been actively involved in the establishment of Poole and Lower Hamworthy’s first Neighbourhood Plan.
Sales and Lettings Manager
James heads up Quay’s busy residential sales and lettings team. He brings with him many years of lettings and sales experience, previously running a team of six negotiators for a large private practice in Bournemouth. Under his stewardship, Quay’s portfolio continues to expand throughout the region. James is recently married and lives in Broadstone with his new wife. When time permits he enjoys working out, cycling and following our local team, AFC Bournemouth.
Holiday Letting Manager
Rachelle started with Quay four years ago as a lettings agent. Since then, she has risen through the ranks and now heads-up the holiday lettings team. Her knowledge of the business and the holiday letting portfolio is second to none, and her dedication to the role makes her a firm favourite with our many returning guests. When she is not busy at work, Rachelle is equally busy at home with two energetic young sons.
Senior Property Administrator
When lettings are agreed, it is Claire who is responsible for coordinating the tenant vetting, lease preparations, inventories, and safety documentation. She also handles lease terminations, move-outs and security deposits. In addition, Claire prepares sales contracts and collates client information to comply with money-laundering regulations. When she is not in the office, Claire can usually be found indulging her passion for all things equestrian, with two horses stabled locally.
With well over 200 letting properties under her charge, Emily is kept busy maintaining both holiday letting and residential properties, coordinating our own staff and a team of external professionals to ensure our clients’ properties remain in tip-top condition. ARLA qualified, Emily also brings lettings and administration experience, and thrives in her very busy role!
Katie, who is AAT-qualified, joined Quay in 2016 from a substantial Bournemouth lettings agent, where she was Senior Lettings Account Coordinator for a 600-unit portfolio of residential properties. Prior to that she worked as Retail Operations Support at the head office of The Range in Plymouth and before that was a clerical administrator with Dorset County Council. Katie lives at Harbourside Park, and splits her leisure time between her two dogs, one cat and a very large horse!
Service Team Leader
Successful holiday letting requires an eye for detail and the ability to motivate our large team of in-house cleaning staff, and Helen is in her element! With many years of experience in both retail and education, training and managing staff, Helen’s calm commitment to the role makes her the ideal person to handle even the busiest peak-season change-over days!