Our People
  • Helen Challis MARLA


    Helen Challis MARLA

    Started her career with the National Federation of Roofing Contractors, before moving into property agency with London firm GL Hearn. She left to join start-up firm Burleigh Estates in 1996 before joining the property team of international wealth manager Stenham Plc in 1999. During that time, she was responsible for the active management of syndicated residential and commercial investments in and around London. Helen left to start a family in 2002, and the family moved to Poole in 2003. In 2006, Helen identified a gap in the local market for a high-quality holiday letting agency and started Quay Holidays in 2006. Quay Living, for sales and residential lettings in Poole, was established in 2010 and the two businesses have since grown to become a major force in the local property market.
    Helen enjoys her local roles as a director of the Poole Business Improvement District, a board member of Poole Tourism, and a member of Poole Old Town Conservation Group.

    Email Helen Challis

  • Duncan Challis BSc (Hons) MRICS


    Duncan Challis BSc (Hons) MRICS

    Started his career in estate agency in Harrogate, North Yorkshire whilst following a four year degree course in Urban Land Economics at Sheffield Hallam University. After graduation, he went on to qualify as a Chartered Surveyor in 1990. Work with two major London-based property companies followed before he established a new vehicle in 1996, successfully developing a portfolio of predominantly leisure and residential property. He sold out in 2008, and shortly after joined his wife Helen, building Quay Holidays and Quay Living in Poole. The family live in Poole Old Town.
    Duncan is a trustee of local neighbourhood planning forum, Poole Quays Forum, and has been actively involved in the establishment of Poole and Lower Hamworthy’s first Neighbourhood Plan.

    Email Duncan Challis

  • Rachelle Crews

    Holiday Letting Manager

    Rachelle Crews

    Rachelle started with Quay four years ago as a lettings agent. Since then, she has risen through the ranks and now heads-up the holiday lettings team. Her knowledge of the business and the holiday letting portfolio is second to none, and her dedication to the role makes her a firm favourite with our many returning guests. When she is not busy at work, Rachelle is equally busy at home with two energetic young sons.

    Email Rachelle Crews

  • Emily Plate MARLA

    Maintenance Co-ordinator

    Emily Plate MARLA

    With well over 200 letting properties under her charge, Emily is kept busy maintaining both holiday letting and residential properties, coordinating our own staff and a team of external professionals to ensure our clients’ properties remain in tip-top condition. ARLA qualified, Emily also brings lettings and administration experience, and thrives in her very busy role!

    Email Emily Plate

  • Katie Ross

    Accounts Coordinator

    Katie Ross

    Katie, who is AAT-qualified, joined Quay in 2016 from a substantial Bournemouth lettings agent, where she was Senior Lettings Account Coordinator for a 600-unit portfolio of residential properties. Prior to that she worked as Retail Operations Support at the head office of The Range in Plymouth and before that was a clerical administrator with Dorset County Council. Katie lives at Harbourside Park, and splits her leisure time between her two dogs, one cat and a very large horse!

    Email Katie Ross

Welcome to Quay Living,

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