''We are more than happy with the services provided by Quay Living. Everyone is always very helpful and maintenance issues are dealt with in a very professional and efficient way. Obtaining quotes for maintenance work required can be a pain but is handled with a minimum of hassle. The late night and weekend service is also a bonus. Quay Living are by far the best letting agent we have dealt with both in Bournemouth and Doncaster. Keep up the good work. ''
Landlord - (Orchard Plaza & Baiter Park)
''I absolutely tell everyone I know who is a landlord to come to you guys - we have used other agents in the past and had some pretty bad experiences but have had nothing but good things to say about your service so thank you!
I am not sure on my plans right now but will likely want to rent this flat again in future and will definitely come back to you!
Emma - (Sterte Avenue)
''I am very pleased with the way your company have handled the let things for me, and this I believe is a reflection of your hard work and dedication.
Peter - (Furnell Road)
''Just to record our very grateful thanks to you, especially, and the Quay Living team for your efficiency and professionalism in achieving our purchase and letting. We were delighted to be able to move into our new home before departure and doubly delighted that you were able to secure a tenant for the bungalow on such good terms.
Thank you, too, for agreeing to hold our key to enable a delivery of furniture. All your effort on our behalf is much appreciated by us both.''
Vikki and Richard - (Recreation Road and Orchard Plaza)
''Just an acknowledgement of the excellent service you provided me with during May 2014. When the time came to find a new tenant I was not expecting an easy ride. I live half the week 30 miles away, work 40 miles outside the area and have a busy 12 hour day. I expected some time wasting, some stress and massive inconvenience which was likely to cost me money, as my work would have been interrupted.
Thankfully, Quay Living was there to help, they did ALL the work and I even felt surplus and not required at times, never a bad thing. All viewings were taken care of and an excellent tenant was chosen as well as a significant rent increase, all necessary utilities informed, security checks passed and a tenancy agreement signed. The flat was only empty for ten days!!!! I was kept informed throughout the process and from my point of view it was simple - just two weeks, two emails and two phone calls. Painless, Professional and Perfect.
I have another flat due to let next month and will return with haste and confidence. To everyone at Quay Living THANK YOU!''
Paul - (Layton Court)
''Quay Holidays, from an embryonic company a few years ago has blossomed into a mature and business-like entity looking after and satisfying both landlords and clients alike. Landlords can take comfort that their property is in good hands from both management and personnel within the Quay organization.''
Brian - (Orchard Plaza and Catalina Drive)
''As an owner, the Quay to success is having a management company that you know will find you a reliable tenant, a good financial return on your investment and a professional tenant you can trust to look after your apartment. Quay Living have been the first - and only - choice for managing my property. That's Quay!''
Rick - (Orchard Plaza)
''Helen, may we take this opportunity as landlords, to say thank you for the most efficient way we have been looked after during our 5 year relationship with your Company. We have always known that our interests are looked after, particularly as we spend much time away from the UK. Many thanks to you and your staff.''
Alan and Giuliana - (Benjamin Road)
''In mid-November 2011 we thought about a buy-to-let property and decided a property in Poole would be a good investment. With no experience as landlords we did the usual rounds of the Internet plus a few estate agents and called into Quay Living in Poole. Little did we know that by the 3rd January with their guidance and expertise we would have bought, furnished and rented out an apartment from them!
We met Helen who showed us around several apartments and advised us on the suitability on letting. We decided to buy an apartment in Orchard Plaza and asked them to supply all furnishings and fixtures/ fittings suitable for holiday letting. We wanted to be in by Xmas, which was only 5 weeks away! We were first time landlords so Quay Living advised and helped us through the various legal and health and safety issues.
How did it turn out? We were in by Xmas and Helen at Quay Living had done a superb job of furnishing the apartment under budget. We now realize it was something we could not have done ourselves to produce that “wow” factor.
After a comfortable Xmas in our lovely new apartment Quay Holidays, who are arranging the letting, informed us that they had tenants for a couple of months starting on the 3rd January. So we handed back the keys confident that Quay Holidays will manage the complete letting process.
It is nice to deal with people who provide an excellent service and fulfill their promises. Thank you Quay Living!''
Lynn and Steve - (Orchard Plaza and Shelley Road)
''I live in Berkshire but my parents owned a house on the south coast, in Poole. When they passed away, they left the house to me. I thought of selling it but didn’t want to because it still held a lot of sentimental value.
A friend asked whether I had thought of letting it out as a holiday rental property and recommended Quay to me. I spoke to Operations Manager, Louise in March 2010 and straight away was impressed by her professionalism and personality.
The Quay team inspected the property for me and let me know that it needed to have some refurbishments. I was a bit reluctant to spend money on furnishings but the team provided guidance and advice, working with their extensive list of contacts to assist, bringing it in well under budget. In September 2010 the property was ready to let and was booked up straight away.
The team at Quay instilled great confidence from the very beginning that they knew what they were doing, and they certainly do it well!''
Andrew - (Stanley Road)
''We called in to check the place out after our long let and just wanted to say how impressed we were with the way it had been cleaned, it looked fantastic.''
Paul and Dorothea - (Aqua, Lifeboat Quay)