Tenant Testimonials

"Please give our thanks to all at Quay Living for the consistently excellent service we enjoyed during our time in Orchard Plaza. Your management of our tenancy and the property has been exemplary: The building was well run and always scrupulously maintained, and the staff are all unfailingly efficient, friendly and professional - always easy to get hold of, a pleasure to speak to, eager to help in anyway they can, and quick to resolve any issues. We had a very enjoyable and peaceful residency and wouldn't hesitate to recommend either Quay Living or the Orchard Plaza apartments"
Gordon & Leonie (Orchard Plaza)
March 2017

''Hi Claire, I just want to say a huge thank you, to you and all at Quay lettings for making my experience of renting a property with two huge dogs so pleasant. I will recommend you all to friends and family. I've had a wonderful time in the bungalow and can recommend the neighbours as i was sad to leave the property. Hope you all have a wonderful Christmas''
Gill - (Recreation Road)
Nov 2016

''It has been some time since we have spoken, but I just wanted to express how I feel.
I came into this rental after receiving appalling treatment from a very well-known estate agent in Poole High Street.  I cannot name them as they are being referred to the property Ombudsman. Even though I developed a medical condition whilst in the last property.  I am pleased to say that my health has improved and the condition has not reoccurred since moving.  Today I had another inspection at the property, the man was prompt, professional and efficient.  Like all your trades people.  This is what prompted me to send an email. Knowing that you have a good back up team, gives you peace of mind.  You made the transition for moving so easy for me. I know that it is time to renew and I have no hesitation to do this again.
I wanted to say thank you again and would recommend Quay Living estate agent to others.''

Fiona - (Colborne Close)
Sept 2015

''Very happy with the efficient and friendly service I have received in all aspects of my dealings with Quay Living over the years whilst managing various company lets.''
Nikki - (H Young Limited)
June 2014

''Quay Living has always been able to match the sometimes difficult needs of our corporate tenants with the best interests of their Landlords. Without exception, the service provided over the past 3 years has been professional and friendly.''   
Robert - Corporate Relocation Consultant
May 2014

''Excellent Customer Service!
It is with great pleasure that I write to applaud your organization for the great service I received on the 15th March 2014.  I am relocating to Bournemouth and my partner arranged a second viewing for Flat 2 Beechy Road.  Luke greeted us politely and made sure we had all the relevant information required on the flat & cleared up extra questions within hours.  Luke also went out of his way to direct us to the local shops.
I am sure you have complaints from customers about service issues and felt obliged, given the outstanding experience received to bring this to your attention. We feel it is important that the staff member be recognized and commended for the excellent service delivery and the lengths Luke went to make sure we made the right choice.  I am looking forward to the ongoing relationship with your company and wish it all the very best in its future endeavors.''

Paul - (Beechy Road)
March 2014

''As a long-term tenant it’s very reassuring to know that the property is well-managed by friendly and efficient professionals.''
Barbara - (Orchard Plaza)
March 2014

''I wanted to say a belated thank you for a smooth handover on Monday gone. Thanks for being ready for me with the paperwork all to hand.''
George - (Aqua, Lifeboat Quay)
July 2012

''I just wanted to express my thanks for your time earlier today viewing the apartments in Orchard Plaza, and for going to the trouble of contacting the current owner. I'm delighted with the preliminary positive response. Having done many viewings with different agents over the past 6 months I have to compliment you in being the most professional and well informed of them. I was most impressed.''
Philip
Sept 2012

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